Effective Date: August 1, 2026
Welcome to Thelanchio. We are committed to providing timely and professional customer support for all of our digital products, software, courses, and services.
If you need assistance, we're here to help.
Our support team is available during the following business hours:
Messages received outside business hours will be answered on the next business day.
We aim to respond to all support requests within:
We appreciate your patience and will work to resolve your request as quickly as possible.
Our support team can assist with:
When contacting us, please include your order number or transaction ID (if available) to help us locate your purchase and provide faster assistance.
To help us resolve your issue efficiently, please include:
Providing complete information helps us respond more quickly.
If your purchase is covered by our 30-Day Money-Back Guarantee, please submit your refund request within 30 days of your purchase date.
For complete details, please review our Refund Policy.
If you experience technical problems accessing a product or download, please contact us before requesting a refund. We will make reasonable efforts to resolve technical issues as quickly as possible.
If you purchased a product through a third-party marketplace such as WarriorPlus, JVZoo, or LaunchPad JV, certain account, payment, or refund requests may also be subject to that marketplace's policies and procedures.
At Thelanchio, we value every customer and strive to provide helpful, professional, and respectful support. Our goal is to ensure you have the best possible experience with our products and services.
Thank you for choosing Thelanchio.